Because our kits are digital and accessible immediately after purchase, all sales are final once payment is confirmed.
Completion of the onboarding questionnaire is required to generate your kit. If you choose not to complete it within 30 days (or an approved extension requested before expiry), your order remains non-refundable. We incur Paddle processing, automation, and platform costs at purchase; non-completion does not constitute non-delivery.
We will refund/replace only if:
Email digitalkit@sidekickshq.com with your order email, date, and a brief description. We aim to reply within 1 business day.
Please contact us first; most access issues can be resolved quickly. Unauthorised chargebacks may result in licence revocation.
By purchasing and accessing the questionnaire immediately after checkout, you consent to immediate digital supply and waive the 14-day cooling-off right for digital content, where applicable.
The First Hire Success Kit is a digital product line by Sidekicks HQ (Pty) Ltd. These policies apply only to digital kits and templates, not to Sidekicks HQ’s recruitment or placement services. Payments are processed by Paddle as our Merchant of Record.
