TERMS OF SERVICE

First Hire Success Kit by Sidekicks HQ

Last updated: 05 October 2025

1 | Who we are

The First Hire Success Kit (“the Product”) is a digital system created and sold by Sidekicks HQ (Pty) Ltd (“we”, “us”, “our”).
Registered address: Unit 305, 10 Gladstone Road, Oranjezicht, Cape Town, South Africa, 8001
Email: digitalkit@sidekickshq.com

2 | Scope

These Terms apply only to digital products under the First Hire Success Kit brand. They do not apply to Sidekicks HQ recruitment, placement, or consulting services, which are governed by separate agreements.

3 | What you are buying

A non-exclusive, non-transferable licence to use our digital templates, tools, and guides (Google Docs/Sheets and/or PDFs) for your own business. No physical goods, coaching calls, or hands-on services are included.

4 | Payments & Merchant of Record (Paddle)

Payments are processed by Paddle as our Merchant of Record. Paddle handles checkout, tax calculation/remittance (e.g., VAT/GST), invoicing, fraud screening, and chargebacks on our behalf. Prices are shown in USD unless stated otherwise.

5 | Delivery process & questionnaire requirement

Your kit is generated from your responses to our onboarding questionnaire.

  • After checkout, you immediately receive your unique questionnaire link by email.
  • Delivery occurs after you submit the completed questionnaire.
  • You have 30 days from purchase to complete it (request one extension before expiry if needed).
  • If you do not complete the questionnaire within the window, your order is treated as fulfilled (access to the delivery system was provided) and no refund is due. If a verified technical fault prevents submission or delivery after submission, email digitalkit@sidekickshq.com and we will repair or replace promptly.
  • The Tone + Voice Guide can only be created if you provide an existing business website and/or brand style guide. If neither is supplied, we cannot deliver this specific section of the Kit, and it will be excluded from your final documents. This does not constitute partial non-delivery, as all other included Kit components will still be provided in full.

6 | Licence restrictions

You must not resell, redistribute, publish, or share the templates or derivative works publicly. Any unauthorised distribution terminates your licence without refund.

7 | Your responsibilities

Provide accurate questionnaire responses; submit within the window; check spam/promotions folders; contact us promptly if you hit access issues. We send at least three reminder emails before the deadline.

8 | Refunds

See our Refund Policy (/firsthirekit/refund). Paddle is the Merchant of Record and may appear on your statement.

9 | Advice disclaimer

Content is informational only. We do not provide legal, tax, HR, or financial advice.

10 | Limitation of liability

We are not liable for indirect or consequential losses. Our total liability for any claim related to a purchase is limited to the amount you paid for the Product.

11 | Governing law

These Terms are governed by the laws of South Africa. South African courts have exclusive jurisdiction.

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